FAQ

1. What are the system requirements to run Clicktrace?

You need Java Runtime Environment (JRE) 6 or higher installed and at least 120MB RAM.

2. How to import a session?

Simply copy the folder containing screenshots to your sessions folder (you can set in Settings dialog - Tools/Settings).

Screenshots will be displayed in Clicktrace ordered by screenshot file names.

To reorder them open "Session/Reorder screenshots" menu ().

3. How to add external images to an existing session?

You may add screenshots/images to an existing Clicktrace session. Simply add those images to the session folder.

4. How to take screenshots of a fragment of the screen?

5. How to edit a screenshot?

First you should provide a path to executable file of your image editing program. You can do that in "Tools/Settings" menu. Then open a session and navigate to the screenshot you want to edit. Press edit button .

For instance: if you are using MS Paint on Windows, you should use path similar to "C:\Windows\system32\mspaint.exe".

When you press the edit button, then command "C:\Windows\system32\mspaint.exe PATH/TO/SCREENSHOT" will be invoked. In consequence you will be able to edit the screenshot in MS Paint.

6. I get "Java heap space" error message while trying to export to Clicktrace Link for JIRA. How to resolve it?

Most likely your Java by default lets Clicktrace to use at most 256 MB RAM.

To increase this limit you should add -Xmx parameter to run.bat (run.sh) script and run Clicktrace using it.

I.e. The run script should contain "java -jar -Xmx1000m clicktrace.jar" to increase the memory limit to 1000MB.